Operational incident management

We use a structured incident-management practice to restore service quickly and learn from failures. Teams participate in on-call rotations and follow a shared lifecycle for declaring and assessing incidents, assigning responder roles, escalating, mitigating impact, communicating status, and resolving incidents.

Significant incidents are followed by blameless postmortems with accountable remediation actions. Rootly automates incident coordination, while Datadog provides alerting and on-call capabilities; neither replaces the shared operating practice.